Shipping Policy
SHIPPING POLICY
Iron Saddle — Free Standard Shipping on All U.S. Orders
Last updated: July 2026
At Iron Saddle, we are committed to delivering your order safely, on time, and with full transparency about every step of the process.
ORDER PROCESSING TIME (BEFORE YOUR ORDER SHIPS)
Once your order is confirmed and payment is received, our team begins preparing it for dispatch. Processing includes order review, quality inspection, packaging, and dispatch preparation.
Processing time: 3–5 business days
(Monday through Friday, excluding U.S. public holidays)
Important notes:
• Orders placed Monday–Friday before 12:00 PM CT are processed the same business day.
• Orders placed after 12:00 PM CT, on weekends, or on U.S. public holidays begin processing the next business day.
• During peak periods (major sales, holidays), processing may take up to 5 business days.
SHIPPING & TRANSIT TIME (AFTER YOUR ORDER SHIPS)
Once dispatched, your order will arrive within the following timeframe:
Shipping Method Transit Time Cost
─────────────────────────────────────────────
Standard Shipping 7–10 business days FREE
Total estimated delivery time:
10–15 business days from the date your order is placed
(processing time + transit time combined)
Example: An order placed on Monday will be dispatched by Thursday–Monday of the following week and is expected to arrive within 2–3 weeks from the order date.
SHIPPING PARTNERS
We work with trusted courier services to deliver your order. Depending on your delivery address, your order may be shipped via:
• DHL
• FedEx
• UPS
• USPS
Carrier selection is determined by your delivery location and package specifications.
ORDER TRACKING
Once your order has been dispatched:
• A shipping confirmation email will be sent to you with your tracking number and a link to track your package.
• Tracking information is typically active within 24–48 hours of dispatch.
• You can also track your order directly on the carrier's website using your tracking number.
If you have not received a shipping confirmation email within 6 business days of placing your order, please contact us at info@iron-saddle.com and include your order number.
ADDRESS CHANGES
If you need to update your shipping address after placing an order, contact us as soon as possible — ideally within 24 hours of order placement.
To request an address change:
• Email: info@iron-saddle.com
• Phone: +1 (872) 325-6105
• Include your order number and the correct full shipping address.
Once an order has been dispatched, we are unable to redirect shipments. Please double-check your address carefully before completing checkout.
DELIVERY INFORMATION
• Please ensure your shipping address is complete and accurate at checkout.
• If you are unavailable at the time of delivery, another person may receive the package on your behalf, or you may reschedule delivery using the tracking link provided by the carrier.
• Iron Saddle is not responsible for packages that are lost, stolen, or delayed after delivery to the address provided at checkout.
MISSING OR LOST PACKAGES
If your tracking status shows "Delivered" but you have not received your package:
1. Check with neighbours, other household members, and your building's mailroom or reception.
2. Contact us within 30 days of the expected delivery date at info@iron-saddle.com with your order number.
3. We will open a formal investigation with the carrier and work to resolve the situation promptly.
Packages reported missing more than 30 days after the expected delivery date may not be eligible for a carrier claim.
RETURNS & RETURN SHIPPING
For information about our return process, eligibility, and refund timelines, please visit our Refund & Returns Policy page.
Please note: return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.
CONTACT US
For shipping questions or concerns, our team is here to help:
Email: info@iron-saddle.com
Phone: +1 (872) 325-6105
Address: 6305 N Francisco Ave, Chicago, Illinois 60659, United States
Hours: Monday–Friday, 9:00 AM – 6:00 PM CT