Refund & Returns

Iron-Saddle Refund & Return Policy  & Customer Satisfaction Guarantee

At Iron-Saddle, we believe buying premium jackets online should feel secure, simple, and risk-free. Our refund and return policy is designed to give you complete confidence while shopping our handcrafted leather and outerwear collections.

Every Iron-Saddle jacket is made with precision, and we’re committed to ensuring your experience is smooth—from order placement to delivery and beyond.

Order Processing & Cancellation Policy

Once your order is placed, it enters our fulfillment process and is prepared for shipment within 1–3 business days. Orders may be cancelled within 24 hours of placement by contacting our support team at info@iron-saddle.com.

 After 24 hours, your order has already entered the fulfillment queue and cancellations can no longer be accommodated. Please note this applies to order cancellations only. Returns and refunds for delivered items remain fully covered under our 30-day return policy outlined below

Refund Policy – Eligibility & Timeline

We offer a 30-day return policy from the date your order is delivered.

How refunds work:

  • Submit your return request within 30 days of delivery
  • Once we receive and inspect the item:
    • 15–20 business days for processing
    • Up to 30 days for the refund to appear in your account

All refunds are issued to your original payment method.

 

Size Guarantee & Product Accuracy

At Iron-Saddle, we follow strict sizing standards. If your jacket does not match the measurements selected from our size guide, you may be eligible for:

  • Free replacement, or
  • Full refund (after verification)

Important Note on Colors

Due to lighting, screen resolution, and photography:

  • Slight color or texture variations may occur
  • These differences are normal and not considered defects

Refund Amounts, Shipping & Store Credit

Approved refunds will include:

  • Full product price
  • Applicable taxes

Please note:

  • Shipping & handling fees are non-refundable
  • Return shipping costs will be deducted from your refund
  • If you choose store credit, you will receive 100% of the product value (no deductions)

Exchanges & Size-Related Returns

Since we confirm sizing before Fulfillment:

  • Full refunds for size issues are not guaranteed

However, we do offer easy exchanges:

  • Customers cover return shipping
  • Customers pay for the re-shipping of the new item

This ensures you still get the perfect fit without losing your purchase value.

Damaged, Defective, or Incorrect Items

If you receive a damaged or defective item, we’ve got you covered.

What to do:

  • Contact our support team immediately
  • Share clear photos of the issue

We will quickly review your case and provide:

  • Replacement, or
  • Refund (if applicable)

⚠️ Items that are used, worn, or damaged after delivery are not eligible for return or refund.

Why Shop with Iron-Saddle?

  • ✔ Transparent refund process
  • ✔ Reliable customer support
  • ✔ 100% customer satisfaction focus

At Iron-Saddle, we don’t just sell jackets—we build trust with every order.

Need Help with Your Return?

Our team is always ready to assist you with your returns, refunds, or exchanges. Reach out anytime, and we’ll make sure your issue is handled quickly and professionally.

Contact Us