Refund & Returns

REFUND & RETURN POLICY
Iron Saddle — 30-Day Return Window
Last updated: July 2026

At Iron Saddle, we stand behind every product we sell. If you are not completely satisfied with your purchase, this policy explains your options clearly and simply.

RETURN ELIGIBILITY

You may return most items within 30 days of the confirmed delivery date, provided all of the following conditions are met:

• The item is unused, unworn, and unwashed
• The item is in its original condition with all tags still attached
• The item is returned in its original packaging
• You have proof of purchase (order number or confirmation email)

Items that do NOT qualify for a return:
• Items that have been used, worn, washed, or damaged after delivery
• Items returned after the 30-day return window has passed
• Items without original packaging or tags
• Items marked as final sale at the time of purchase

HOW TO START A RETURN — 3 STEPS

Step 1 — Contact us within 30 days of delivery
• Email: info@iron-saddle.com
• Subject line: Return Request — Order #[your order number]
• Include: your order number, the item(s) you wish to return, and the reason for the return
• We will respond within 1–2 business days with return approval and instructions

Step 2 — Pack and ship the item back
• Pack the item securely in its original packaging
• Ship to: 6305 N Francisco Ave, Chicago, Illinois 60659, United States
• Use a tracked shipping method — we are not responsible for items lost in transit
• Return shipping costs are the responsibility of the customer, unless the item received was defective or incorrect (see section below)
• Send us the tracking number once shipped

Step 3 — Receive your refund
• We will inspect the returned item within 1–2 business days of receiving it
• Approved refunds are processed within 5–7 business days of inspection
• You will receive a refund confirmation email once processed
• Allow an additional 3–10 business days for the refund to appear in your account, depending on your bank or payment provider

REFUND DETAILS

What is included in your refund:
• Full product price of the returned item(s)
• Applicable taxes paid on the item(s)

What is NOT included:
• Original outbound shipping and handling fees (non-refundable)
• Return shipping costs paid by the customer

Refund method:
All refunds are issued to your original payment method (credit card, PayPal, Shop Pay, etc.). We do not issue refunds in cash or to a different payment method.

Refund timeline summary:
• Inspection after receiving your return: 1–2 business days
• Refund processing by Iron Saddle: 5–7 business days
• Refund appearing in your account: 3–10 business days (bank/provider dependent)
• Total estimated time from us receiving your return: up to 12–17 business days

STORE CREDIT OPTION

If you prefer store credit instead of a refund, you will receive 100% of the item's product value as store credit — with no deductions.

To request store credit, please mention this preference in your return request email (Step 1 above).

EXCHANGES

We are happy to exchange an item for a different size.

How exchanges work:
• Contact us at info@iron-saddle.com with your order number and the size you need
• Ship the original item back using the return process above
• You are responsible for return shipping costs for the original item
• Once we receive and inspect the original item, we will ship the replacement
• Re-shipping costs for the replacement item are also the customer's responsibility

We recommend consulting our Size Guide before ordering to ensure the correct fit.

SIZE ACCURACY GUARANTEE

We follow strict sizing standards at Iron Saddle. If your item does not match the measurements listed in our Size Guide for the size you ordered:

• Contact us at info@iron-saddle.com with your order number
• Attach clear photos showing the garment measurements
• We will review and, upon verification, offer a free replacement or a full refund

DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

If you receive an item that is defective, damaged, or not what you ordered, we will resolve this fully at no cost to you.

What to do:
1. Contact us within 7 days of delivery at info@iron-saddle.com
2. Use the subject line: Defective Item — Order #[your order number]
3. Attach clear photos of the item clearly showing the defect, damage, or discrepancy
4. Include your order number

We will review your case and offer either:
• A free replacement, shipped at our expense, or
• A full refund to your original payment method

For defective or incorrect items, return shipping is at our expense. We will provide a prepaid return shipping label or arrange a collection.

Please note: Items that show signs of use, wear, or damage caused after delivery are not eligible under this section.

COLOUR & APPEARANCE NOTE

Product colours may appear slightly different on screen due to monitor settings, lighting conditions, and photography. Minor colour or texture variations from what is displayed online are normal and are not considered product defects.

We recommend reviewing all product images and the product description carefully before purchasing.

ORDER CANCELLATIONS

Orders may be cancelled within 24 hours of placement by contacting us at info@iron-saddle.com with your order number.

After 24 hours, your order may have entered the fulfilment queue. Cancellations after this point cannot be guaranteed. If the order has already been dispatched, our standard 30-day return process applies once the item is delivered.

CONTACT US

For any return, refund, exchange, or cancellation enquiries:

Email:   info@iron-saddle.com
Phone:   +1 (872) 325-6105
Address: 6305 N Francisco Ave, Chicago, Illinois 60659, United States
Hours:   Monday–Friday, 9:00 AM – 6:00 PM CT

Our team will respond to all return enquiries within 1–2 business days.